Frequently Asked Questions
Everything you need to know about your Trapstar London order.
How long does shipping take for UK and international orders?
Standard UK delivery typically takes 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return policy for all unworn items with original tags still attached. Please note that certain limited-edition drops may be marked as final sale.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products authentic?
Yes, all products sold on our official website are 100% authentic. We recommend only purchasing through our official store or authorized retailers to ensure product legitimacy.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or amend my order after it has been placed?
To ensure fast delivery, orders are processed quickly. Therefore, we are unable to cancel or amend orders once they have been confirmed. Please double-check your sizing and address before checkout.